Return policy

Order & Returns Policy

Hudson & Honey

Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email at the address provided during checkout.

After this confirmation has been sent, your order will move into processing.

Please note that shipping timelines are managed by third-party carriers and are outside of our direct control. Tracking information may take 3–5 business days to update after shipment. In some cases, carriers may mark a parcel as “delivered” before it physically arrives. Please allow up to 2 additional business days for final delivery.

Processing Time

Orders are typically processed within 1 business day*.

Processing includes order verification, quality checks, packaging, and transfer to the shipping carrier. Once your order has been dispatched, you will receive a tracking number via email.

*Processing times may vary during peak periods or promotional events.

Order Payment

All transactions are processed in USD, unless your local currency is clearly displayed at checkout. Please review the currency shown before completing your purchase.

Separate Shipments

If you order multiple items, they may be shipped separately depending on product availability and warehouse location. This allows us to deliver your items as quickly as possible.

If your order is split into multiple shipments, you will receive separate tracking numbers for each package.

Returns Policy

For Orders Placed On or After March 30, 2025

At Hudson & Honey, we want you to feel confident in every purchase. If you are not fully satisfied, we offer returns for store credit under the conditions below:

Eligibility

  • Return requests must be submitted within 14 days of delivery.

  • Returns are eligible for store credit only.

Condition Requirements

All returned items must be:

  • Unworn

  • Unused

  • In original packaging

  • With all tags, labels, and accessories intact

Items that show signs of wear, alteration, or damage cannot be accepted.

How to Initiate a Return

To begin a return, please email:

info@hudson-honey.com

Include your order number and the item(s) you wish to return.
If approved, you will receive return instructions.

Store Credit

Once your return is received and inspected, store credit will be issued for the full value of approved items. Store credit can be used toward future purchases.

Exceptions

We do not accept returns for:

  • Sale items

  • Gift cards

  • Personalized or custom products

Original packaging is required. Missing or damaged packaging may result in refusal of the return.

Exchanges

We do not offer direct exchanges. If you would like a different size or color, please return your item (if eligible) for store credit and place a new order.

Multiple Returns

Free return coverage applies to your first approved return request only. For any subsequent returns, shipping costs are the responsibility of the customer.

For Orders Placed Before March 30, 2025

Customers had 30 days from delivery to request a return for refund or replacement.

All returns had to be initiated by email to:
info@hudson-honey.com

Returns sent without prior email confirmation may not qualify for a refund.

To be eligible for a refund:

  • Items must be unopened, unused, and in resellable condition.

  • Return shipping costs are the customer’s responsibility.

  • Refused deliveries do not qualify for refunds.

Defective Items

If you receive a defective item, please email us within 30 days with:

  • Full name

  • Order number

  • Item description

  • Clear photo evidence

Approved defective items will be replaced free of charge with the same product.

Minor variations in color due to lighting or screen differences do not qualify as defects. If there is a significant discrepancy or design issue, please include this information in your email.

Return requests submitted more than 30 days after delivery will not be accepted.

Responsibility Guidelines

Our Responsibility

We will gladly replace or correct your order if:

  • The product has a manufacturing defect

  • You received the wrong item, size, or color

Customer Responsibility

We are unable to issue refunds or replacements for:

  • Incorrect shipping addresses entered at checkout

  • Incorrect item selection

  • Incorrect quantity selection

We ship exactly what is confirmed in your order summary and confirmation email.

If you need to make a change, please contact us immediately at info@hudson-honey.com. Once an order has been processed or shipped, we cannot modify it.

Order Guarantee

All confirmed orders are guaranteed for shipment. If a package is not delivered due to circumstances beyond our control, a replacement may be issued and shipped to the original address provided at checkout.

Late or Missing Refunds

If you are expecting a refund:

  1. Recheck your bank account

  2. Contact your credit card provider

  3. Contact your bank

Refund processing times may vary between financial institutions.

If you have completed these steps and still have concerns, please contact:
info@hudson-honey.com

Modifying Orders

Once an order is placed, we are unable to make changes. This allows us to process and ship orders as efficiently as possible.

Missing Orders

If tracking shows “delivered” but you have not received your package, please contact us at:

info@hudson-honey.com

Include your order number and confirm your shipping address.

If the address provided does not match the address entered at checkout, we cannot issue a replacement or refund.

Defective Orders

If your item arrives defective, please send photos or video within 30 days of delivery. Approved defective items qualify for replacement only.

For further assistance, please contact:

Hudson & Honey
info@hudson-honey.com